Shipping policy

At Santa's Store, our customers are at the heart of everything we do. Our goal is for every customer to have a great experience with us. We are proud of the quality of our products and the service we offer. To make your shopping experience as smooth as possible, we recommend that you read our shipping policy carefully before placing an order. We believe transparency is key to building trust with our customers, and we want to make sure you fully understand our shipping terms.

Shipping Cost

We offer free shipping on all orders.

Processing Time

We usually ship your order within 24 hours. During peak season or periods of high demand, it may take up to 3 business days before an order is dispatched. Rest assured that we do everything we can to deliver your order as quickly as possible.

Delivery Time

Delivery normally takes 5 to 10 business days after the order has been processed and shipped, but the time may vary depending on the product. More information about the estimated delivery date can be found on the product page and/or at checkout. You will receive a confirmation by email once your order has been placed.

Due to the nature of the shipping industry, delays are often unavoidable, so all of our delivery times are guidelines only. Specific delivery dates cannot be guaranteed.

Delivery Area

We currently ship to the United States only. If we do not ship to your country, the product will be shown as sold out. If you have any questions about your delivery, you are always welcome to contact our customer service.

Track Your Order

Once your items have shipped, you will receive a confirmation email. To track your package, visit our order tracking page. Please allow 1 to 3 business days for the tracking information to appear. It rarely happens, but if you have not received a tracking number or it does not work, you are welcome to contact us at info@lenvebrand.se.

Unexpected Delays

In some cases, delivery may take longer than the delivery times stated above. Most of these delays are caused by international customs handling, which is beyond our control. Please contact us if your package is taking too long, and we will help you resolve the situation.

Pre Orders and Backordered Items

If your order contains a pre ordered or backordered item, we will ship the items we have in stock right away, and the pre ordered or backordered items as soon as they become available. So if you ordered several items in the same order and only receive some of them, there is no need to worry. The rest will follow shortly.

Incorrect Address Disclaimer

It is the buyer's responsibility to make sure that the shipping address provided is correct. We do our best to shorten processing and delivery times, which means the window to correct an incorrect shipping address is always small. Please contact us right away at info@lenvebrand.se if you believe you have entered an incorrect shipping address.

Returns

Please see our refund policy for more information on how to make a return.

Lost or Stolen Packages

Santa's Store is not responsible for lost or stolen packages. If the tracking information shows that your package was delivered to your address and you have not received it, please report this to the carrier using the tracking information you received by email.

If you still have questions or need more information, you are welcome to contact us at info@lenvebrand.se.