Santa's Store Help Center
Here you will find answers to our most frequently asked questions.
If you still need help, contact us. We are here for you!
Shipping & Delivery
How much does shipping cost?
How much does shipping cost?
We offer free worldwide shipping.
When will I receive my order?
When will I receive my order?
Please note that we usually need 24 hours to process your order. During periods of high demand, it can take up to 3 business days for an order to be ready for shipping. We do everything we can to deliver your order as quickly as possible! Estimated delivery time is 5 to 8 business days.
How do I track my order?
How do I track my order?
As soon as you receive your tracking number by email, click the "Track order" button. There you can follow your order and get updates. You can also track your order manually by entering your tracking number, email and order number.
What if my order is delayed?
What if my order is delayed?
No problem. Minor delays can happen, for example because of upcoming or ongoing holidays when postal and delivery companies are not working. If your delivery is significantly delayed, or if you have trouble tracking your order, contact support@santasstore.us and we will be happy to help.
How do I cancel my order?
How do I cancel my order?
If you would like to cancel your order, please contact us as soon as possible. We process orders quickly, so cancellations are time sensitive.
What if I entered the wrong address?
What if I entered the wrong address?
If you think you entered the wrong address, please contact us as soon as possible at support@santasstore.us
How do returns work?
How do returns work?
Overview
To start a return, contact our customer service at support@santasstore.us. Once your return has been approved, send the item back to the address provided.
Terms
We recommend that you read our refund policy carefully before placing an order. If you have any questions, you are welcome to contact us.
